FAQ
By using our website and purchasing our products, you agree to our Terms of Service, which outline the conditions for use, privacy policies, and your rights as a customer.
See below for all terms, conditions, and FAQs.
Refund &
Cancellation Policy
Non-refundable items include those that are personalised with names, dates, messages, or unique modifications, and cannot be refunded once the creation process has started.
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Cancellations must be made within 24 hours of placing the order. After this period, cancellations cannot be accepted as the creation process has begun. For valid cancellations, a store credit will be issued.
Errors, Defects, & Customer Responsibilities
In the event of a product defect or an error on our part, we will offer a replacement or store credit.
Customer-provided errors, such as incorrect personalisations, are not covered by this policy. Please double-check your information before placing an order.
Shipping
Policies
Clients are responsible for shipping costs to and from our studio, and we ensure all items are securely packaged to prevent damage.
Contact us immediately if items arrive damaged, and include photos of the item and packaging.
Return
Shipping
If a return or replacement is authorised due to an error or defect on our part, we will cover the cost of return shipping.
For all other cases, such as customer errors or change of mind (where applicable), the customer is responsible for the return shipping costs.
Order Placement & Turnaround Time
Orders can be placed online or in person at markets and events, with a standard turnaround time of 1-4 weeks depending on customisation and availability.
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Please note that intricate designs or high demand may cause delays. We will notify you of any significant delays and appreciate your patience.
Pricing &
Payment
All prices are listed on our website and are subject to change without notice.
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We accept all major payment methods as indicated on our website. Prices may vary based on customisation and design complexity, with special discounts available during promotions or events.
Customer
Satisfaction
​We strive for complete customer satisfaction and encourage you to communicate any concerns within 48 hours of receiving your products. We are committed to resolving legitimate issues promptly.
To avoid misunderstandings, please carefully review product descriptions, customisation options, and turnaround times before placing your order.
Privacy
Policy
We take your privacy seriously, keeping all client information confidential and sharing it only with third parties as needed to complete your order, such as shipping carriers.
Your details are used solely for order processing and are protected by our privacy policy and secure payment methods.
Ownership &
Usage Rights
All creations by Fine Line Laser Design are owned by the company and may be used in marketing materials, publications, or promotional events.
By placing an order, you acknowledge our ownership of the designs, but your personalisation will not be reused without your consent. This includes showcasing designs on social media or in promotional materials.
